Refund policy
1. Our 30-Day Return Standard
Eligible purchases may be submitted for return within 30 days after the date of delivery.
To qualify, merchandise should generally:
Remain unused and in substantially original condition;
Be free from customer-caused damage, modification, or excessive handling;
Include original packaging, instructions, accessories, hardware, and other components when supplied; and
Be accompanied by an order number, receipt, or other acceptable proof of purchase.
Please keep protective packaging until you have inspected the merchandise and decided to keep it.
2. Get in Touch Before Sending Anything Back
To request a return, email b87003015@gmail.com before shipping the product.
Please include your order number, the item involved, and the reason for your request. If there is damage, a defect, missing hardware, or another order problem, attach clear photographs to help us evaluate the situation.
Once your request has been reviewed, we will provide instructions for an eligible return.
The contact address shown at the end of this policy should not be assumed to be the return destination unless our instructions specifically tell you to send the merchandise there.
3. Condition of Home & Living Merchandise
Home products must remain reasonably suitable for return.
A product may lose standard return eligibility if it has been:
Permanently installed or mounted;
Extensively assembled in a way that causes wear;
Painted, cut, drilled, refinished, or otherwise customized after delivery;
Damaged through improper assembly, cleaning, storage, or use; or
Returned without important components originally included with the product.
If you believe an item has a manufacturing defect, contact us before attempting a repair or permanent modification.
4. Problems Discovered at Delivery
We recommend checking both the merchandise and shipping package promptly after delivery.
If an item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at b87003015@gmail.com.
Your message should include your order number and photographs showing the issue. Photos of the outer shipping package may also be helpful when transit damage has occurred.
Please retain the merchandise and relevant packaging while the matter is being reviewed.
After evaluating the claim, we will determine an appropriate remedy based on the circumstances, which may include replacement parts, replacement merchandise, a refund, or another reasonable resolution.
5. Return Restrictions
Certain merchandise may not be eligible for an ordinary change-of-mind return. Examples may include:
Custom-made or personalized products;
Gift cards;
Merchandise clearly identified as final sale before checkout;
Items that have been materially used, altered, or damaged after delivery;
Products missing essential components due to customer handling; and
Merchandise subject to hygiene or safety restrictions once opened or used.
Additional product-specific conditions disclosed before purchase will also apply where permitted by law.
These restrictions do not eliminate any mandatory rights that may apply to defective or incorrectly supplied goods.
6. Return Delivery Expenses
For an approved return based on personal preference or a change of mind, customers are generally responsible for the cost of shipping the merchandise back.
Please use packaging appropriate for the product's size and fragility. We recommend a trackable shipping method and encourage you to retain proof of shipment until the return has been finalized.
If we confirm that the return is necessary because of an error attributable to Soras Living, appropriate return shipping arrangements will be addressed as part of resolving the issue.
7. What We Check When a Return Arrives
Once authorized merchandise reaches the designated return location, we will assess its condition before approving a refund.
The assessment may include the product itself as well as its original accessories, hardware, instructions, packaging, and other supplied components.
We will notify you after completing the review.
8. Receiving a Refund
If the return is approved, the applicable refund will generally be issued to the original payment method used for the transaction.
After we submit the refund, your financial institution controls the time required for the credit to appear. Please allow approximately 5–10 business days for processing by your bank, card issuer, or payment provider.
Original outbound shipping fees are generally non-refundable for voluntary returns unless otherwise required by applicable law. If an order issue is attributable to us, applicable shipping charges will be evaluated as part of the resolution.
9. Replacement or Exchange Requests
If you would prefer another eligible item or variation, contact us to discuss the available options.
Direct exchanges and replacements depend on inventory and the circumstances of the request. We cannot guarantee that the desired merchandise will remain available.
Where an exchange cannot be arranged, an eligible return may be completed and a new order can be placed separately.
10. Cancelling or Correcting an Order
Contact b87003015@gmail.com promptly if you need to cancel an order or correct information associated with it.
We will make reasonable efforts to accommodate requests received before fulfillment begins. However, once processing, packing, or shipment has started, changes or cancellations may no longer be possible.
Qualifying merchandise may still be returned after delivery under this policy.
11. Delivery Failures and Returned Packages
Please review your shipping address carefully before submitting your order.
When a parcel is returned because of inaccurate or incomplete customer-provided information, refusal of delivery, or another recipient-related delivery problem, we will review the available options once the package is returned.
If reshipment is requested and available, additional shipping costs may apply.
12. Rights That Apply Under Law
These terms establish Soras Living's standard return and refund procedures. They are not intended to exclude, reduce, or replace any consumer protection right that cannot legally be waived.
Where applicable federal, state, or local law provides additional mandatory rights or remedies, those legal protections will apply.
13. Contact & Return Assistance
For help with a return, refund, exchange, damaged product, missing component, or question about this policy, please contact:
Soras Living
10200 South Prospect Avenue
Chicago, IL 60643
United States
Phone: (773) 554-9611
Email: b87003015@gmail.com