Shipping policy
Shipping Policy
At Soras Living, we believe customers should know what to expect when an order is on its way. This Shipping Policy outlines our delivery territory, available shipping services, rates, estimated transit times, and important procedures relating to shipment and delivery.
U.S. Shipping Coverage
Soras Living currently ships only within the United States. We do not provide international shipping at this time.
A complete and valid U.S. delivery address is required for every order. Orders intended for destinations outside the United States cannot be fulfilled.
Shipping Rates and Delivery Options
Customers may select from the following shipping methods when available at checkout:
Express Shipping
Our expedited option is available for customers who need faster delivery.
Estimated delivery: 1–2 business days
Shipping rate: $15.00
Express Shipping is a paid service and does not become free when an order reaches the Standard Shipping threshold.
Standard Shipping
Our regular shipping service includes:
Estimated delivery: 3–5 business days
Regular rate: $8.00
FREE Standard Shipping for orders of $70.00 or more
Orders below $70.00 will be charged the regular $8.00 Standard Shipping fee. Your applicable shipping charge will be displayed during checkout before the order is submitted.
Order Preparation and Fulfillment
Orders are typically reviewed, packed, and prepared for shipment during normal business days. Saturdays, Sundays, and U.S. federal holidays are generally not counted as business days.
Please note that fulfillment time occurs before carrier transit begins. The estimated 1–2 business days for Express Shipping and 3–5 business days for Standard Shipping generally apply after the package has been dispatched.
Additional processing time may occasionally be necessary during holidays, promotional campaigns, periods of increased demand, or unexpected operational disruptions.
Estimated Delivery Time
The delivery windows provided above are estimates rather than guaranteed arrival dates.
Once a package is in transit, its delivery schedule may be affected by severe weather, transportation interruptions, carrier network conditions, regional service limitations, seasonal shipping volume, or other circumstances outside our reasonable control.
Shipment Confirmation and Tracking
When tracking is available for an order, customers will receive shipment information after the package has been handed over to the carrier.
Please allow some time for tracking to become active. A carrier may need to receive and scan the package before its first tracking update appears.
Accurate Shipping Information
Customers are responsible for providing complete and accurate delivery information during checkout. Please carefully review the recipient's name, street address, apartment or unit number where applicable, city, state, and ZIP code.
If you discover an error after placing an order, contact Soras Living as soon as possible. We will make reasonable efforts to assist with corrections before shipment, but we cannot guarantee address modifications once fulfillment has progressed or the package has entered the carrier's network.
Failed or Returned Deliveries
Packages may occasionally be returned because of an incomplete address, incorrect shipping information, unsuccessful delivery attempts, or other circumstances that prevent the carrier from completing delivery.
If an order is returned to us, please contact Soras Living so we can review the shipment and determine the available next steps. Additional shipping charges may apply when reshipment is necessary due to inaccurate customer-provided delivery information, where permitted by applicable law.
Delayed or Missing Orders
If your order has not arrived within the anticipated delivery period, please review the carrier's tracking information for the latest available status.
For packages that appear substantially delayed, potentially lost in transit, or otherwise affected by a shipping issue, contact us with your order details. Soras Living will review the available shipment information and assist with determining the appropriate next steps.
Contact Soras Living
For questions regarding shipping rates, delivery, tracking, or an existing order, please contact:
Soras Living
10200 South Prospect Avenue
Chicago, IL 60643
United States
Phone: 773-554-9611
Email: b87003015@gmail.com