Terms of service
1. AGREEMENT TO THESE TERMS
Our website is intended for lawful shopping and related ecommerce activities.
By using Soras Living, you confirm that you have reached the age of majority applicable in your jurisdiction or otherwise have legal authorization to enter into the transaction.
If you do not accept these Terms, you should discontinue use of our website and services.
We reserve the right to reasonably restrict access where necessary to protect our customers, store operations, security, or legal interests.
2. ONLINE STORE SERVICES
Soras Living provides an online environment where customers may browse available merchandise, review product information, submit orders, make payments, and access related customer-service resources.
Our merchandise selection and website functionality may change as our business develops.
We may introduce, modify, replace, or discontinue products and website features when reasonably appropriate.
3. PRODUCT INFORMATION
We make reasonable efforts to provide clear and accurate information about merchandise offered through Soras Living.
Depending on the product, listings may contain:
Product photographs;
Descriptions and specifications;
Materials or composition;
Dimensions and measurements;
Available colors or styles;
Quantity or package information;
Care instructions; and
Other relevant product details.
Customers should review available information carefully before purchasing.
4. PRODUCT APPEARANCE AND VARIATIONS
We attempt to display merchandise as accurately as reasonably possible.
However, colors and appearance may differ slightly because of photography, lighting conditions, screen calibration, device settings, manufacturing processes, or supplier updates.
Minor variations in dimensions, materials, finishes, patterns, or other characteristics may also occur where reasonably associated with the product or manufacturing process.
Such reasonable variations do not necessarily indicate that merchandise is defective.
5. MEASUREMENTS AND PRODUCT SUITABILITY
Where measurements or dimensions are provided, customers are responsible for determining whether merchandise is appropriate for their intended space, use, or purpose.
Please review relevant dimensions before completing your purchase.
Measurements may be approximate where indicated, and minor manufacturing variations may occur.
Product information provided through our website is intended to assist customers in making purchasing decisions and should be considered together with the specifications displayed for the individual item.
6. INVENTORY AND AVAILABILITY
All merchandise offered through Soras Living is subject to availability.
We may establish reasonable quantity limits, modify available variations, discontinue merchandise, or introduce replacement products without advance notice.
An item placed in a shopping cart is not necessarily reserved.
If merchandise becomes unavailable after an order has been submitted, we may cancel the affected item and refund any amount properly due for that portion of the transaction.
7. PRODUCT PRICING
Prices displayed through Soras Living may be changed periodically.
The price applicable to your purchase will generally be the price displayed during checkout, subject to correction of material errors where permitted by law.
Applicable taxes, shipping charges, discounts, and other transaction-related amounts will be calculated or presented during checkout where appropriate.
8. PRICING AND LISTING ERRORS
Although we take reasonable measures to maintain accurate store information, occasional pricing, description, inventory, or technical errors may occur.
If we discover a material error before an order is fulfilled, we may contact the customer, correct the information, or cancel the affected transaction where appropriate and legally permitted.
If payment has already been collected for merchandise we cancel, the applicable amount will be refunded through an appropriate payment method.
9. PLACING AN ORDER
Submitting an order through Soras Living constitutes an offer to purchase the merchandise selected during checkout.
After submission, customers may receive an electronic acknowledgment confirming that order information has been received.
An automated acknowledgment does not necessarily constitute final acceptance of the transaction.
Orders may remain subject to inventory verification, payment authorization, customer-information review, and reasonable fraud-prevention procedures.
10. OUR RIGHT TO ACCEPT OR DECLINE ORDERS
Soras Living may reasonably decline, limit, or cancel an order for legitimate operational, payment, inventory, security, or legal reasons.
Examples include:
Merchandise becoming unavailable;
Payment authorization failure;
Material pricing or product-information errors;
Incomplete or materially inaccurate customer information;
Reasonable indications of fraud or unauthorized payment activity;
Orders reasonably indicating unauthorized commercial resale; or
Transactions that violate these Terms or applicable law.
Where appropriate, we will notify the customer using the contact information supplied with the order.
11. CUSTOMER ORDER RESPONSIBILITIES
Customers are responsible for providing accurate and complete information during checkout.
Before submitting your order, please verify:
Your name;
Email address and telephone number;
Billing information;
Shipping address;
Selected merchandise;
Product variations;
Quantities; and
Other applicable order information.
Incorrect information may cause processing or delivery problems.
Please contact us promptly if you discover an error after placing an order. We cannot guarantee modifications once fulfillment has started.
12. PAYMENT AUTHORIZATION
Purchases must be completed using payment options presented during checkout.
Payment processing may be performed by independent third-party providers that maintain their own security requirements, verification procedures, contractual terms, and privacy practices.
Transactions may be declined or delayed when payment cannot be successfully authorized or when reasonable security procedures indicate potentially fraudulent or unauthorized activity.
13. FRAUD PREVENTION
Soras Living may use reasonable procedures to help protect customers and our store against fraudulent transactions.
An order may be temporarily held, reviewed, declined, or canceled where information associated with the transaction reasonably indicates unauthorized payment activity or other fraud concerns.
We may request reasonable verification where necessary before fulfillment.
14. SHIPPING AREA
Soras Living currently ships eligible online orders within the United States only.
Available shipping methods, rates, qualifying order thresholds, estimated transit periods, and additional fulfillment information are provided separately in our Shipping Policy.
Customers should review the Shipping Policy before completing a purchase.
15. DELIVERY
Shipping and delivery dates are estimates unless expressly identified as guaranteed.
Actual delivery may be affected by carrier operations, severe weather, holidays, transportation disruptions, high-volume periods, incomplete addresses, or circumstances outside our reasonable control.
Customers are responsible for providing a complete and deliverable shipping address.
Once an order has entered fulfillment, address modifications may not always be possible.
16. RETURNS AND REFUNDS
Eligible returns, refunds, damaged merchandise, incorrect products, and other qualifying post-purchase matters are governed by our Return and Refund Policy.
That policy provides information concerning applicable return periods, eligibility requirements, merchandise-condition standards, exclusions, procedures, and refund processing.
Customers should review the Return and Refund Policy before ordering.
Nothing in these Terms limits consumer rights that cannot legally be waived or excluded.
17. ORDER ISSUES AND DAMAGED PRODUCTS
If an order arrives damaged, defective, incomplete, or materially different from what was ordered, please contact Soras Living according to the procedures provided in our Return and Refund Policy.
We may request reasonable documentation, such as:
Your order number;
A description of the issue;
Photographs of the merchandise; and
Photographs of relevant packaging.
Such information may help us evaluate the issue and determine an appropriate resolution.
18. PROMOTIONAL OFFERS
Soras Living may periodically offer discounts, sales, promotional codes, or other special purchasing opportunities.
Individual promotions may include specific requirements concerning eligible merchandise, minimum purchase amounts, expiration periods, redemption limits, or combinations with other offers.
The conditions presented with a particular promotion will apply to that promotion.
Unless otherwise stated, promotional offers cannot be exchanged for cash.
19. CUSTOMER REVIEWS AND FEEDBACK
Customers may have opportunities to submit reviews, comments, photographs, suggestions, or other feedback.
By providing content, you represent that you own the material or have sufficient rights to submit it.
You must not provide material that is fraudulent, unlawful, defamatory, threatening, abusive, malicious, infringing, or otherwise violates another person's legal rights.
We may moderate, reject, or remove content that reasonably appears to violate these requirements.
20. INTELLECTUAL PROPERTY
Unless otherwise stated, original materials associated with Soras Living—including our branding, website text, photographs, graphics, designs, logos, layouts, and other proprietary content—are owned by us or used with appropriate authorization.
Accessing our website does not transfer ownership of such materials to customers.
Protected materials may not be copied, reproduced, modified, distributed, sold, commercially exploited, or otherwise misused without authorization, except where applicable law permits.
21. PERMITTED AND PROHIBITED WEBSITE USE
You may use Soras Living for lawful personal shopping and related purposes.
You may not:
Conduct fraudulent or illegal transactions;
Deliberately provide false information;
Attempt unauthorized access to systems or accounts;
Introduce malware, viruses, or malicious code;
Interfere with website operation;
Circumvent technical or security measures;
Infringe copyrights, trademarks, privacy rights, or other legal rights;
Collect customer information without lawful authorization;
Use automated systems in a manner that materially disrupts our services; or
Use our website for purposes prohibited by applicable law.
Material violations may result in restriction or termination of access.
22. PERSONAL INFORMATION AND PRIVACY
Personal information submitted through Soras Living is handled according to our Privacy Policy and applicable privacy requirements.
Our Privacy Policy explains how information may be collected, processed, used, stored, and disclosed in connection with operating our store and providing services to customers.
23. THIRD-PARTY SERVICE PROVIDERS
Certain parts of our online operations may depend on independent service providers.
These providers may support ecommerce technology, payment processing, shipping, analytics, communications, or other business functions.
Third parties may maintain their own terms, privacy policies, and security practices.
Where you interact directly with an independently operated third-party service, that provider's applicable conditions may also govern the interaction.
24. EXTERNAL LINKS
Soras Living may provide links to third-party websites, resources, or services for convenience or informational purposes.
The inclusion of an external link does not necessarily mean that we endorse, operate, or control the linked service.
We are not responsible for independently operated third-party websites, including their content, merchandise, security, availability, or privacy practices.
25. WEBSITE CHANGES AND MAINTENANCE
We may periodically modify our website, update software, perform maintenance, or introduce new functionality.
As a result, certain features may occasionally become temporarily unavailable.
We do not guarantee continuous or uninterrupted access to every part of our website.
Maintenance, technical failures, network interruptions, security procedures, or circumstances outside our reasonable control may affect service availability.
26. DISCLAIMER OF WARRANTIES
To the maximum extent permitted by applicable law, the Soras Living website and related online services are provided on an “as available” basis.
We do not warrant that access will always be uninterrupted, completely secure, or free from technical errors.
Nothing in these Terms excludes statutory warranties, mandatory consumer protections, or other legal rights that cannot lawfully be excluded.
27. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Soras Living will not be liable for indirect, incidental, special, consequential, or similar losses resulting solely from use of, or inability to use, our website or online services.
Any exclusions or limitations stated in these Terms apply only where permitted by applicable law.
Nothing in these Terms limits liability where doing so would be prohibited by law.
28. INDEMNIFICATION
To the extent permitted under applicable law, you agree to indemnify and hold Soras Living harmless from reasonable claims, liabilities, damages, losses, and expenses arising from your unlawful use of our services, material breach of these Terms, or violation of another party's legal rights.
29. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be limited or severed only to the extent necessary.
The validity and enforceability of the remaining provisions will not be affected.
30. TERMINATION OF USE
You may discontinue using Soras Living at any time.
We may suspend or restrict access when we reasonably determine that a user has materially violated these Terms, engaged in unlawful or fraudulent conduct, compromised website security, or otherwise materially misused our services.
Provisions that are intended by their nature to survive termination will continue to apply.
31. GOVERNING LAW
These Terms will be interpreted in accordance with applicable laws of the United States and, where appropriate, the laws applicable in the State of Illinois, without limiting mandatory consumer protections or remedies available under applicable federal, state, or other law.
32. UPDATES TO THESE TERMS
Soras Living may revise these Terms periodically to reflect changes to our merchandise, services, business operations, website functionality, policies, or applicable legal requirements.
The revised version may be published through our website with an updated “Last Updated” date.
Your continued use of our services after revised Terms become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.
33. RELATIONSHIP WITH OTHER STORE POLICIES
These Terms should be read together with our other applicable store policies, including our:
Privacy Policy;
Shipping Policy; and
Return and Refund Policy.
Where a policy contains more specific terms concerning a particular matter, those specific provisions may apply to that matter to the extent permitted by applicable law.
34. NO WAIVER
If Soras Living does not immediately enforce a provision of these Terms, that does not mean we waive our right to enforce that provision later.
A waiver regarding one particular situation does not automatically constitute a waiver regarding another situation.
35. CONTACT SORAS LIVING
Questions concerning these Terms of Service, an order, or another Soras Living policy may be directed to:
Soras Living
10200 South Prospect Avenue
Chicago, IL 60643
United States
Phone: 773-554-9611
Email: b87003015@gmail.com